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Understanding Billing and Charges
We are committed to helping you understand and prepare for potential out-of-pocket costs related to medical services you or a loved one may receive at our hospital, and we have resources available to assist you. Please contact the hospital at 919-774-2100 at any time to discuss your specific care needs and the potential associated charges. If you are insured, you also should contact your insurer to understand their coverage of services.
In addition, as required by the Centers for Medicare & Medicaid Services (CMS), our hospital has provided a complete list of charges for all services and items provided by our facility.
In response to the COVID-19 pandemic emergency, please find a list of charges which includes diagnostic testing for COVID-19.
The amount listed is not necessarily reflective of your actual financial responsibility. The amount collected by our hospital can be less than the amount on this list for a number of reasons, including discounts negotiated with third party payers like Medicare, Medicaid and commercial insurance companies as well as patient-specific discounts based upon financial need and other considerations. We recommend that all patients contact their insurer or our business office to discuss their individual situations and determine the potential out-of-pocket costs of their care.
This discussion with your insurer or the hospital is an important step because many factors affect an individual's financial responsibility for the cost of hospital care, including:
- If an individual has insurance, and under which insurer and plan he or she is covered;
- Individual qualifications for additional financial assistance from the facility;
- Factors specific to each patient's care and needs, such as:
- Length of stay in the hospital
- Specific items needed for care
- Additional testing required or recommended by your provider, and
- Unexpected complications.
Please contact the hospital at any time with questions, or view our Frequently Asked Questions below.
Where can I find out how much a service is going to cost?
The best way to determine your costs is to discuss your coverage options and needs with your insurer or our hospital. This is the only way to explore your personal situation and most accurately determine the potential out-of-pocket costs of care you or a loved one may need.
Are the amounts listed what I will have to pay for a service?
More than likely, no. The amounts we have listed on our website are base, undiscounted prices. They do not necessarily reflect a patient's actual financial responsibility, which can vary significantly based on the care and services an individual requires, if he or she is insured, and by which insurer or plan he or she is covered.
The amount collected by our hospital is almost always less than the amount provided on our website. Government programs, such as Medicare, pay hospitals much less than the amount listed. Similarly, commercial insurers typically negotiate discounts with hospitals like ours on behalf of the patients they cover.
Why can't you provide actual charges or out-of-pocket costs for patients?
Charges and out-of-pocket costs vary a lot from person to person and are difficult for us to estimate.
A person's financial responsibility -- or out-of-pocket costs -- is dependent on many factors, including if he or she is insured, by which insurer and under which plan he or she is covered, and if he or she qualifies for financial assistance. Because this varies so much from individual to individual, we cannot make blanket statements about actual charges or out-of-pocket costs.
Also, any charges that a patient incurs are dependent on a variety of factors such as how long he or she has to stay in the hospital, unexpected complications that arise, specific supplies and items needed for his or her care, and additional testing required or recommended to assess his or her condition. One patient's needs may be vastly different from another's even though they come to the hospital for the same procedure. It is difficult to estimate how this can differ.
We do encourage all patients to contact their insurer or our business office to discuss their individual situations and determine the potential out-of-pocket costs of care they or a loved one may need.
How does a provider set its prices?
Healthcare providers' prices are based on the cost of the service (i.e. equipment and supplies, personnel, etc.), prices charged by competitors and prices of similar services offered.
Hospital prices are set to take into account the expected mix of patients seen and reflect expected payments from varied payers, such as insurance companies and the government. In addition, they are typically set to achieve an overall small positive margin, so a hospital can keep up with community needs, reinvest in the hospital's services and facility, provide care for those who can't pay, and collaborate with and support organizations that share its mission.
Why do different providers have different prices? Shouldn't one service cost about the same from one facility to the next?
Prices vary because all hospitals are different. Size, staffing, technology and equipment, services offered, the intensity of care provided, patients served, and many other factors all impact how much money a hospital needs to operate -- and how much it charges for services.
What are you doing to help patients reduce or better manage their out-of-pocket costs?
As you can imagine, we are subject to many legal and regulatory restrictions when it comes to patient costs, but we are offering what programs, payment options and discounts that we can.
The business office can help individuals determine the potential costs of care they or a loved one may need and explore what programs, payment options and discounts may be available to them.
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